Support
Stuck on something, or did a purchase not show up? Send an email and we’ll get back to you as soon as we can.
It helps a lot if you include your app version, your iPhone model, and a quick description of what happened. Please don’t send passwords or payment card details.
Common questions
How do hearts work?
Starting a level uses a heart. Clear the level and you get it back, so you only lose hearts on levels you don’t finish. You can hold up to five, and when you’re below that they refill on their own over time, about one every 30 minutes.
Out of hearts? The Daily Challenge and Endless mode don’t use hearts at all, so you can keep playing while you wait. You can also pick up more in the shop.
I bought something but didn’t get it. How do I restore it?
Coins and hearts are one-time items, and the game delivers them automatically. If a purchase didn’t arrive, make sure you’re connected to the internet, then close Rink Puzzle completely and open it again. The game checks for any finished purchases on launch and adds anything that’s missing. It won’t add the same purchase twice.
Still missing? Email us with roughly when you bought it and what it was. Payments go through Apple, so Apple handles refunds at reportaproblem.apple.com.
Will my progress move to a new phone? (iCloud backup)
Yes, if you’re signed in to iCloud. Rink Puzzle backs up your progress to your own iCloud account automatically, including levels, stars, coins, hearts and your Daily streak. Install the game on your new iPhone (or reinstall it) while signed in to the same Apple Account, and it restores your progress when it opens.
If iCloud is off, progress lives only on that device, so avoid deleting the app until you’ve turned iCloud on and opened the game once.
When does the Daily Challenge reset?
A new Daily Challenge goes up every day at midnight Eastern Time (New York), no matter what time zone your phone is set to. Everyone gets the same board on the same day.